How CreditPulse works
CreditPulse is a repayment operations platform for regulated Nigerian money lenders. It runs two connected jobs: collecting salary-linked loan instalments automatically before they're late, and running compliant, rule-governed recovery for the ones that go late anyway.
This page explains what actually happens, in order, from the moment a loan is disbursed to the moment it's fully repaid — without assuming you write code.
Two engines, one loan
Every loan CreditPulse manages moves through one or both of these.
Collections
Predicts when a borrower is likely to be paid, schedules a direct debit against their bank account for that window, and collects the instalment automatically — no phone call, no manual reminder, no staff time, on the loans that behave.
Recovery
Takes over the moment automatic collection fails repeatedly. Contacts the borrower by call, SMS, and WhatsApp under strict frequency and quiet-hour limits, tracks promises to pay, and escalates hardship cases — without the abusive tactics that get lenders in regulatory trouble.
The journey, step by step
What happens to one loan, in order.
The loan enters CreditPulse
Your team disburses the loan in your own systems as usual. Its details — principal, balance, and repayment schedule — are sent into CreditPulse, either automatically from your loan system or entered directly by your staff.
The borrower authorizes automatic debit
The borrower gives one-time consent for their bank to allow future debits — the same kind of authorization used for subscription payments, tied to Nigeria's interbank e-mandate system. Their bank typically confirms this within a few hours.
On each due date, CreditPulse collects automatically
A required notice goes out ahead of the debit, then the instalment is collected from the borrower's account on schedule — timed against when they're actually likely to have been paid, not just a fixed calendar date.
Most instalments end here
When the debit succeeds, the instalment is marked paid and nothing further happens. This is the outcome for the large majority of scheduled repayments — invisible, because nothing needed a human.
If it fails, CreditPulse retries — then escalates
A failed debit (insufficient funds, a mandate issue) is retried according to your collection policy. If a loan keeps missing its debit window, it's automatically escalated into Recovery rather than quietly falling behind.
Recovery works the case under fixed rules
A recovery case opens with a reason and an assigned agent. Outreach — calls, SMS, WhatsApp — happens on a schedule governed by contact-frequency limits and quiet hours your compliance team sets, working toward a kept promise to pay, a resolved hardship arrangement, or formal closure.
If the borrower promises to pay, the case tracks that promise and its outcome (kept or broken) rather than treating a verbal commitment as resolution.
Every action is on the record
Every automated decision — a debit attempt, a contact placed, a case status change — is logged against the specific, versioned rule that authorized it. Nothing in Collections or Recovery happens outside a policy your compliance officer approved.
Who does what
What CreditPulse deliberately does not do
Read this before assuming a capability
- priority_highIt does not hold, pool, or settle customer money at any point — a licensed payment provider executes every debit.
- priority_highIt does not make you compliant. Contact frequency caps, quiet hours, and notice periods are configurable defaults your compliance officer must review and approve for your jurisdiction and licence — not settled legal minimums built into the software.
- priority_highEvery communication channel (calls, SMS, WhatsApp) runs through CreditPulse's own shared provider relationships — you never bring or manage your own third-party credentials. All channels start in a safe simulated mode; going live is a platform-wide decision CreditPulse makes once real accounts are configured, applying to every lender at once.
- priority_highIt does not verify a borrower's identity from an uploaded document beyond a text match — a mismatch is flagged for a human to review, never silently passed.
How billing works
Two separate layers — one automatic, one commercial.
Comms wallet
You prepay into a wallet. Every SMS, WhatsApp message, and voice-call minute Recovery sends is metered and deducted automatically at a published per-unit rate as it's used — no invoice to reconcile.
Collections & Recovery fees
Charged only on successful outcomes — a small fee per successful automatic collection, and a percentage of any amount actually recovered from a delinquent account. Rates are fixed in your contract, not tied to which payment provider CreditPulse routes through behind the scenes.